New features

Translate the end-user (your clients) facing text into German, stimmt!

Add the option to set your own sending domain for Project Surveys, like we have for NPS.

Easily turn comments, marketing permissions and Google Reviews on/off for Project Surveys without having to re-enter the full set-up process.

Make it clearer when a non-repeating NPS campaign has sent, so there's no confusion about if you can still update and send it.

Currently if an NPS campaign fails to launch, you have to contact the SmileBack support team to reschedule it once you've fixed it. This would make it possible for you do that yourself.

Automatically post project survey responses in Microsoft Teams, like we do with CSAT and NPS.

Make Project Surveys results data available through our Replication API.

Provide an option for asking Project Surveys respondents to give permission to use their comment in marketing materials.

Add the Project name and Company name to the notification emails sent when you use the email alert automation.

When a customer clicks on a survey link, the page asks them to leave a comment on our "Google My Business" page. That service no longer exists. Recommending that they leave a Google Review is fine, but using "Google My Business" is incorrect.