SmileBack is available in Sidekick!

Shared users can quickly and easily access SmileBack client sentiment data in the Sidekick MS Teams bot. User will be able to resolve issues faster and improve client experience by having key client context at-hand while working service tickets, all through a single MS Teams interface.

You can now quickly and easily export your Project Surveys responses data as a .CSV download.

You can also apply fliters to Projects Surveys responses and download the resulting view as a .CSV export.

"Group" values from ConnectWise PSA are now associated with CSAT reviews in SmileBack, enabling you to leverage groups to filter CSAT results and set more granular automations.

Ensure the integrity of your customer satisfaction results by exporting a batch list of all CSAT reviews where the rating was changed by an internal user.

This new feature is available on the CSAT Reviews screen, as an enhancement to the existing .csv export functionality.

We've extended our integration with BrightGauge to include Project Surveys.

BrightGauge and SmileBack users can now add SmileBack Project Surveys as a data source in BrightGauge, in addition to the existing capabilities for CSAT and NPS.

Users can create gauges, reports and visualizations from survey key metrics and individual survey responses, gaining new insights into client sentiment, improving operational efficiency and more.

You can now hide the names of Companies, Agents & Boards from your filter, automation and report menus in SmileBack.

This allows you to clean up your SmileBack interface by hiding values you no longer need (i.e. ex-clients, boards that were renamed) without removing that data from the reviews history. The hidden names are still present in the review details.

You can also view the hidden names and unhide them if you need to bring them back for any reason.

Try it out here: https://app.smileback.io/configuration/data/

Filter your CSAT reviews by the Market and Territory fields from ConnectWise PSA, so you can report on the segments most relevant to your business.

We have fetched this data for all existing CSAT reviews so the filters in your account are already populated.

We've made it easier to add and manage Custom Domains for NPS and Projects Surveys with our new Custom Domain Manager.

Access all your Custom Domain settings in one place, without having to start NPS or Project Survey set-up.​

This will make it easier for you to share your Custom Domain settings with your colleagues, and to check your Domains are working before sending a new NPS or Project Survey.

​

We have enriched our Replication API with Project Survey responses, meaning you can now retrieve data from all three survey types.

This allows you to copy out your SmileBack reviews into storage or applications of your choice where you can create customized reporting, dashboards or automations.

You can explore our API authentication method and endpoints on our dedicated Swagger page: https://app.smileback.io/api/docs/

We now offer user-facing text in German for all three surveys (CSAT, NPS, Project Surveys) and the website widget. This means ay wording seen by your clients when they are answering a survey or viewing the website widget. Los gehts!