New features

Connect SmileBack to Power Automate and create workflows triggered by new CSAT, NPS or Project Survey responses. This will include the ability to set up Teams alerts for new reviews in CSAT, NPS and/or Project Surveys and will mean we can continue providing an integration for Teams once Microsoft retires the connector we rely on for the current integration.

You will be able to view Customer Satisfaction (CSAT) survey data from your clients in line with your service tickets in Asio, saving you time and helping you to tailor your responses for the best client experience.

Allow users to hide negative and/or neutral ratings from the CSAT Reviews Stream.