SmileBack-Sidekick Integration

SmileBack is available in Sidekick!

Shared users can quickly and easily access SmileBack client sentiment data in the Sidekick MS Teams bot. User will be able to resolve issues faster and improve client experience by having key client context at-hand while working service tickets, all through a single MS Teams interface.

You can dynamically view Customer Satisfaction (CSAT) data for company and contact on a service ticket
You can dynamically view Net Promoter Score (NPS) data for company and contact on a service ticket