CSAT "Group" Segments + Automations

"Group" values from ConnectWise PSA are now associated with CSAT reviews in SmileBack, enabling you to leverage groups to filter CSAT results and set more granular automations.

You have the ability to associate CW PSA Group values with CSAT reviews
You have the ability to view Group values in CSAT review details
You have the ability to filter CSAT reviews by Group values
You have the ability to create automations based on Group values