Some times after discussion with clients, they occasionally opt to change their feedback (for example from negative > neutral, or neutral > positive, or even just retract it all together, or realise thy just clicked the wrong smiley face).

When these changes are made in the SmileBack interface to correct the feedback, this does not sync back to the survey record in ConnectWise Manage which retains the original feedback. You cannot manually update the survey record in manage either so when we report form the data in ConnectWise, it's not always accurate.

I believe that when a record is updated / deleted from SmileBack a "delta sync" for that one record should be ran against ConnectWise manage to update the data stored within Manage so it is accurate.