Simplify Project Survey to improve response rate | Voters

Simplify Project Survey to improve response rate

under review

Sam Bloedow

compared to our service tickets our project surveys have 1/6 of the response. I believe that if the survey to be imbedded into the email, to complete the "result" portion of the survey and then pop a webpage to answer the rest of the questions, we would have a better response rate.

April 8, 2024

Sam Bloedow

Today the email states Hi Name, How did we do on this project? Click here to begin. and then it opens the webpage where it says. How would you rate our Project Results? 1,2,3,4,5 can be checked. I would like to see the email state "How would you rate our Project Results? 1,2,3,4,5 can be checked." and then clicking one of those numbers opens a webpage allowing you to add additional details.

Dustin Morse

I had/have a similar request. If Sam agrees, the question would be. "How was the overall success of the project?"

Eben Marks

Hi Sam, thanks for this suggestion. For this to work there would need to be only one question in the email itself, like with CSAT and NPS. The other questions could then follow on a webpage. What question would you put in the email?

Sam Bloedow

Eben Marks Today the email states Hi Name, How did we do on this project? Click here to begin. and then it opens the webpage where it says. How would you rate our Project Results? 1,2,3,4,5 can be checked. I would like to see the email state "How would you rate our Project Results? 1,2,3,4,5 can be checked." and then clicking one of those numbers opens a webpage allowing you to add additional details.

Eben Marks

marked this post as

under review