The analytics page provides a better/more concise image of the CSAT (the little widget image on the right) when filtered to a specific customer. The report's layout isn't as nice. I use the image in a client facing dashboard during QBRs. What I really need is someone to work on the website widget tool to be able to focus on particular client instead of just all CSAT. Then this product would be 5 stars in my book.

We use this. We use the graph to look at the overall picture and to present it with KPIs of how we are doing.