NPS follow-up question options | Voters

NPS follow-up question options

under review

Eben Marks

Provide options for adding follow-up questions to NPS, for example: a number of optional custom questions on specific areas of the busines; or logic branches that allow for different responses based on the score given by the client.

July 2, 2021

John Mattox

Also would like the ability to ask different questions for those who respond as Promoters, Passive, Detractors on the comments page.

Don Oldenburg

This is most exciting! We are a VAR of a large national Point of Sale software and historically they sent out multi-question NPS style surveys. 2024 they are no longer doing this for the VARs. We would like to continue these surveys, but can not do them through Smileback. We currently use the single question - but need the multi-question option. If not through smileback, then this one survey will need to be handled by a 3rd party. This is very exciting to see the potential for smileback to add this to their product.

Eben Marks

I've updated description to add some more examples of what we might do.

Jenny Cruz

Yes please. We are unable to use SmileBack NPS because we need to add questions. The single question doesn't gather the feedback we need.

Eben Marks

Hi Jenny Cruz, what sort of follow-up questions are you interested in asking?

Jenny Cruz

Hi Eben,

Our NPS survey has 11 customized questions that lead up to "How likely would you be to refer us". Our need is less of follow up questions, but the ability to add custom questions to the initial survey.

Cortney Cook

Would like to see this functionality!

Eben Marks

marked this post as

under review