More feedback options | Voters

More feedback options

under review

Dave J Hughes

Can we have more that 3 faces. Would like something along the lines of Excellent, Good, Bad Terrible, or even be able to change the labels on the existing ones Also, the label under the face to line up centrally and not look line an add-on.

August 22, 2023

Marcus Evans

Would like to support this, but expand this to enabling partners to chose to use either 3,4 or 5 point scales and the ability to adjust the labels. For example options could be:
Very Happy | Good | Not Good | Not Happy 
or Very Happy | Good | Not Good | Not Happy
Great | Good | Okay | Poor 
or Great | Good | Okay | Poor | Very Poor
Excellent | Satisfactory | Needs Improvement | Unsatisfactory 
or Excellent | Satisfactory | Neutral | Needs Improvement | Unsatisfactory

Eben Marks

marked this post as

under review

sujata kakade

On behalf of partner ‘Debbie Burch’ adding this feature. Partners would like GREAT, GOOD, BAD, and TERRIBLE as they just feel that a neutral option is not necessary and want to remove the neutral option.

Chip Seelig

Agree 100% - providing a fourth face (or an option to add a fourth) would provide more granular insights into the CSAT rating. Is the Neutral leaning to more good than negative, or more negative than good? I just did a demo of Invarosoft and their built in CSAT offering uses this 4-option tactic and it makes a lot of sense.