Introduce the ability to create ad-hoc surveys that are entirely separate from existing feedback metrics such as NPS, CSAT, or Project Reviews. These surveys would provide flexibility to gather targeted feedback from specific audiences (e.g., POCs or end users) without impacting overall performance scores.

Use Case:

This feature would allow teams to collect insights on specific areas of service, such as:

• Example Survey: "How would you rate the ease of the way you contacted the helpdesk?"

• Evaluate performance in particular areas occasionally, helping to identify opportunities for improvement without distorting overall feedback metrics.

Benefits:

• Tailored Feedback: Focus on specific processes or experiences.

• Metric Integrity: Avoid skewing critical KPIs like NPS or CSAT.

• Strategic Insights: Enable more agile and focused decision-making based on area-specific user input.

This feature would be especially useful for operational refinement and enhancing end-user satisfaction in niche areas that may not typically be captured in broader feedback mechanisms.