SmileBack CSAT for ScreenConnect

SmileBack's CSAT survey is now available for ScreenConnect, enabling you to collect instant customer feedback on your remote support and access sessions. When your agent disconnects from the session, the CSAT survey will pop open on the user's screen. When they click one of the faces their rating is saved and they enter SmileBack's optional comment page. The results go into SmileBack where they can be viewed, filtered and reported on. Typical SmileBack features including email alerts, website widget and user management are all included.

the ScreenConnect integration requires a new SmileBack account that is not already in use with ConnectWise PSA or another ticketing system.

To get started please see this page for details including our huge launch offer.