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Changed CSAT ratings report

Add Groups as a CSAT Reviews detail and filter

Ad-Hoc Surveys with No Impact on NPS, CSAT, or Project Reviews

Allow CSAT surveys to be EDITED

Automatically mark positive feedback as "done"

Saving of templates for Single Surveys OR ability for Internal Project Surveys

Add Webhook as Outgoing Message Option

Rating filter for CSAT Reviews Stream

Word Cloud from comment data

Website widget standard view:

Retrospective Marketing Permission

Google Review Option for All Feedback

Feedback controls

More feedback options

Project Surveys - Option to apply survey templates to specific projects

CES - Customer Effort Score

Tag who selected the Google Review check box.

Add company to Project Survey deployment email notifications

Ability to use both Screenconnect & PSA with CSAT

Project Survey questions

Project Survey Benchmarks

NPS Campaign: Primary Contact from ConnectWise Manage

"no agent" automation filter

Tag manager for CSAT: add/edit/delete/restrict

Project Surveys team member reporting

Planned

SmileBack in Asio - NPS ticketing pod

Project Surveys data in BrightGauge

In Progress

SmileBack in Asio - CSAT ticketing pod

SmileBack Data in Sidekick Teams Bot

Microsoft Power Automate connector

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