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New features
148

Roadmap

Under Review

Create an Employee SAT (ESAT) feature.
New features
Ad-Hoc Surveys with No Impact on NPS, CSAT, or Project Reviews
New features
Allow CSAT surveys to be EDITED
New features
Automatically mark positive feedback as "done"
New features
Saving of templates for Single Surveys OR ability for Internal Project Surveys
New features
Add Webhook as Outgoing Message Option
New features
Rating filter for CSAT Reviews Stream
New features
Word Cloud from comment data
New features
Website widget standard view:
New features
Retrospective Marketing Permission
New features
Google Review Option for All Feedback
New features
Feedback controls
New features
More feedback options
New features
CES - Customer Effort Score
New features
Tag who selected the Google Review check box.
New features
Add company to Project Survey deployment email notifications
New features
Ability to use both Screenconnect & PSA with CSAT
New features
Project Survey questions
New features
Project Survey Benchmarks
New features
NPS Campaign: Primary Contact from ConnectWise Manage
New features
"no agent" automation filter
New features
Tag manager for CSAT: add/edit/delete/restrict
New features
Project Surveys team member reporting
New features
Company Type filter for automation
New features
Filter Project Boards to send template surveys
New features

Planned

SmileBack in Asio - NPS ticketing pod
New features

In Progress

SmileBack in Asio - CSAT ticketing pod
New features
Microsoft Power Automate connector
New features
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